In today's business climate, difficult guests, clients, or customers are very vocal. They know what they want and are not shy about complaining when they don't get it.  Staffing shortages, supply chain issues, escalating customer expectations, and unpredictable Mother Nature can create situations where customers are angry, annoyed, frustrated and disappointed.

In this webinar, Procept expert Noel Genoway will provide tips on how to quickly understand customer motivations and use specific strategies to defuse situations. He will help managers, supervisors, and front-line employees learn how to create positive outcomes from negative situations.

When: July 12, 2023 at Noon Eastern time

Register for FREE