Sola Oduko is a Senior Consultant with Procept Associates Ltd. and is the Chief Executive Officer/Managing Director of Procept Associates Professional Services Limited, a Procept franchise operating out of Lagos, Nigeria.
Sola has extensive consulting and training experience in service management, project management, business analysis, business continuity management, enterprise architecture, IT governance and international standards (including ISO 9001, ISO 14001, ISO 20000-1, ISO 22000, ISO 22301, ISO 27001, ISO 31000, etc.).
As a leading Service Management Practitioner, Sola has over 15 years’ comprehensive experience managing the design and implementation of IT service management processes and ISO 20000-1, based on 2011 ITIL Service Lifecycle Publications and Control Objectives for Information and Related Technologies (COBIT). Sola was also responsible for the assessment, design, and implementation of service management processes, as well as, software selection and implementation of service management software including Remedy, Footprints, Peregrine, GoTo Assist, ServiceNow, and Open Ticketing and Reporting System (OTRS) in government, financial institutions, post-secondary institutions, oil and gas, audit and advisory, food and beverage, and management consulting sectors.
Sola has just recently completed the establishment of a business continuity management system standard, and certification to ISO 22301 International Standard as well as the establishment of a Service Management System Standard and certification to ISO 2000-1 International Standard. Previously, Sola led the development of methodologies for managing projects and for formulating an information systems strategy, as well as, implementing ISO 20000 for a leading telecommunications company. In the last two years, Sola has been project directors and subject matter experts in the design and implementation of service management processes, implementations of ISO standards, establishment of PMOs and project management methodologies, formulating business and information systems strategies, mentoring and coaching managing directors, CIOs and leadership team of IT in ensuring that both business and IT achieve corporate goals of the organization.
The first to introduce the Information Technology Infrastructure Library (ITIL) into West Africa when he was the head of information systems for Guinness Nigeria Plc (a subsidiary of Diageo UK), Sola has been a program manager and subject matter expert in the design and implementation of service management processes including incident, request, problem, change, configuration, release and deployment, service level, service catalogue, business relationship, supplier, information security, service continuity, availability, capacity, etc., and the establishment of several call center/service desk functions. These initiatives assisted IT in fostering a better relationship with their internal and external customers, established a framework for the consistent delivery of IT services, and more clearly defined of roles and responsibilities.
Procept's IT Service Management Practice Lead and lead instructor for Procept's service management programs worldwide, Sola has designed a full range of ITIL courses (v2, v3 and v2011). He has taught ITIL courses from the Foundation through to ITIL Expert, with impressive results, globally. Many of his students have passed the former ITIL Manager exams with distinction.
Holder of many important qualifications, Sola has both bachelor and master's degrees in computer sciences, and a second master’s degree in business administration. He is currently a doctoral student with the University of Alberta. In addition to his academic qualifications, Sola has the following professional designations:, ISO 20000 Practitioner and Auditor, ISO 27001 and 22301 Lead Implementer, COBIT5 Foundation, ITIL Expert, Project Management Professional (PMP), Certified Business Analysis Professional (CBAP), Business Continuity Management Practitioner, Associate Business Continuity Professional, PRINCE2 Practitioner, and TOGAF9 Certified. He is a member of various professional associations including the Project Management Institute and Information Systems Audit and Control Association.