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NEW VIDEO: Using the Five "Whys" and "So Whats" to ID Root Causes and Impacts

NEW VIDEO: Using the Five "Whys" and "So Whats" to ID Root Causes and Impacts

In this video by Procept senior facilitator Bill Richardson, learn how to use the "Five Whys" technique to perform root cause analyses and the "So Whats" technique to better understand downstream impacts of a situation. You can use these to make better decisions.

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