About / Consultant Profiles - Elizabeth Barclay

Elizabeth Barclay
barclay@procept.com

Elizabeth Barclay is a Senior Consultant with Procept Associates Ltd, a firm providing Project Management, Business Analysis and Information Technology (IT) Service Management consulting and training services. 

Elizabeth joins Procept following 15 years of operational IT experience and 6 years of consulting and training in IT Service Management. She provided network, workstation, and server deployment, support and operations through the 1980’s and 1990’s before moving her focus to service management.

As a consultant in IT Service Management, using ITIL® and other best practice frameworks, she has provided a full range of service improvement consulting. This has included authoring business cases to ensure improvement activities are cost justified; executing process assessment, development, improvement and implementation projects; and integrating of processes and tools, including BMC Remedy, to provide governance to live IT operations. During many of her engagements Elizabeth provided the project management role, including reporting to senior and executive management. During the 2003 blackout in North America, Elizabeth was part of the Recovery Team for a major electrical distribution company, acting in the capacity as IT Service Restoration Manager.

Elizabeth has worked in Canada, the US and abroad with electricity and gas distribution utilities; federal, provincial and regional governments; and in various private sector organizations. She has had extensive experience with group facilitation and delivering professional education.

Elizabeth holds the IT Service Manager’s Certificate from the ISEB, also holds Practitioner certificates, and has been accredited in ITIL® Version 3. She is a member of the Canadian branch of the IT Service Management Forum.