About / Consultant Profiles

Keith Farndale
e-mail: farndale@procept.com

Keith Farndale is President of Procept Associates Ltd, a firm providing project management (PM) consulting and training services since 1994. His typical consulting assignments are: assisting in incorporating "state-of-the-art" project management in the implementation of an ERP system, assisting in designing PM methodologies, developing guidelines templates for project management and control, facilitation sessions, auditing project management practices, auditing specific projects, and authoring "expert witness" reports for litigation in PM.

Keith and his team have developed more than 20 project management courses, from one to 10 days long, in a variety of industries, which are regularly presented at universities, for trade and professional associations, and directly to corporate customers such as IBM Canada, OPG, Bank of Montreal, and CIBC. All seminars and consulting assignments are consistent with the "body of knowledge" of the Project Management Institute (PMI). We are convinced that Keith's courses have prepared more people for PMI's Project Management Professional examination that any other in Canada.

He is Program Director of the Project Management Initiative at the Professional Development Centre of the University of Toronto. His own 6-day Comprehensive Project Management Seminar is the most popular course at the Centre. He also has developed a popular 10-day course for the Mechanical Contractors Association of Canada. Keith's firm regularly presents project management courses at the Universities of Waterloo, Winnipeg, New Brunswick, and Lethbridge, at York University Academy of the Project Management, Saint Mary's University, Carleton University, Texas A&M, and at Memorial University of Newfoundland. He personally has presented PM courses to about 5,000 attendees in Canada, USA and overseas.

Keith holds degrees in engineering and business. His previous career was in the PM practice area in consulting engineering firms. He was President of the Southern Ontario Chapter of the PMI, receiving an Outstanding Contribution award. Keith is a member of IEEE and of the Ontario Society for Training and Development. He has been a member of the Project Management Forum of the Conference Board of Canada, and has been on the advisory board for Project World Canada. Keith is designated as a Project Management Professional and as a Professional Engineer.

Keith's PMP Intelligence Blog - PMP preparation hints and comments.

Terry Aldebert
e-mail: aldebert@procept.com

Terry Aldebert is a Senior Consultant / Instructor with Procept Associates Ltd. Terry previously worked as a Business Analyst in banking, public service and in regulatory not-for-profit, and as a Project Manager in banking and public service.

During Terry’s tenure in the banking industry, her focus was mainly electronic banking, including ABM, telephone banking and online banking, as well as the mortgage and insurance lines of business. Within public service, Terry completed a large business process review project which included enhancing the processes for 4 large City of Toronto divisions. She also worked as a Project Manager for a project which aimed to provide a centralized call centre for all city information and operations.

Terry is actively involved in volunteering within her community. She is a volunteer and program coordinator for a community gardening group, as well for a relief and development non-profit which focuses on development in Lesotho, Africa.

Terry holds a diploma in applied science, and is currently completing a Bachelor of Arts at University of Toronto in geography and politics. She has been trained on Six Sigma and Lean methodologies. Terry is a member of the International Institute of Business Analysis, and the Project Management Institute. For Procept, she consults in Business Analysis, and instructs in our certificate program at University of Toronto and elsewhere.

Elizabeth Barclay
e-mail: info@procept.com

Elizabeth Barclay is a Senior Consultant with Procept Associates Ltd, a firm providing Project Management, Business Analysis and Information Technology (IT) Service Management consulting and training services. 

Elizabeth joins Procept following 15 years of operational IT experience and 6 years of consulting and training in IT Service Management. She provided network, workstation, and server deployment, support and operations through the 1980’s and 1990’s before moving her focus to service management.

As a consultant in IT Service Management, using ITIL® and other best practice frameworks, she has provided a full range of service improvement consulting. This has included authoring business cases to ensure improvement activities are cost justified; executing process assessment, development, improvement and implementation projects; and integrating of processes and tools, including BMC Remedy, to provide governance to live IT operations. During many of her engagements Elizabeth provided the project management role, including reporting to senior and executive management.

Elizabeth has worked in Canada, the US and abroad with electricity and gas distribution utilities; federal, provincial and regional governments; and in various private sector organizations. She has had extensive experience with group facilitation and delivering professional education.

Elizabeth holds the IT Service Manager’s Certificate from the ISEB, also holds Practitioner certificates, and has been accredited in ITIL® Version 3. She is a member of the Canadian branch of the IT Service Management Forum.

Paul Bergman
e-mail: bergman@procept.com

Paul Bergman has served as a scheduler, project manager, trainer, and facilitator for projects in telecommunications, manufacturing, automotive, information technology services and government. He has over fifteen years experience in all aspects of formal project management including projects of all sizes up to multimillion dollars. Paul has been consulting in project management since 1994. He currently provides services in project facilitation, project management training, project management consulting, project management software selection and implementation, and project scheduling services.

As a Principal with Procept Associates Ltd., Paul presents project management seminars geared to senior managers, project managers and team members, ranging from beginner to advanced levels. He takes a hands-on approach, integrating the "theories" of project management with real-world applications. Courses are deliberately interactive and encourage participants to challenge the theories presented in order to make project management useful in their own environment. When customizing materials, Paul draws upon examples and case studies relevant to the client's industry. The courses and seminars use terminology and processes consistent with the framework of knowledge of the Project Management Institute.

Paul holds an engineering degree from University of Toronto and has been a Professional Engineer since 1985. He has been designated by PMI as a Project Management Professional since 1992. Paul has written papers and spoken on the topic of project management at conferences for organizations including the American Society for Quality Control, governments, the Project Management Institute and the Toronto Project Management Symposia.

Nicole Conboy
e-mail: info@procept.com

Nicole Conboy is an ITIL (IT Infrastructure Library) Service Manager v2-3 certified and is a Senior IT Service Management Consultant and Trainer with Procept. She has provided IT Service Management consulting and training for over 13 years to a variety of North American and world-wide organizations. Nicole’s experience ranges from assessment to design to implementation and ongoing management of a variety of IT initiatives designed to meet the customer needs. She is a member of the board of directors for the IT Service Management Forum (itSMF) Southern Alberta Branch and speaker, meeting and regularly promoting IT Service Management (ITIL) best practices.

Selected IT Service Management consulting achievements include: service management program strategic/tactical/operational planning; solutions for the improvement of a variety of Service Desks/Desk-side support functions; the design of a Software License Management solution; the assessment of IT Service Management Processes including Incident, Problem, Change and Configuration Management; the design and implementation of a Service Catalogue; the assessment and design of a Major Incident Process; and the implementation of a disaster recovery plan. All of Nicole’s projects significantly improved the quality of IT services delivered and fostered a better relationship with their internal and external customers.

Nicole has also successfully managed a variety of IT support functions including; Service Desk, 2nd level Desktop and Server support, Deployment services, IT Asset and Configuration Management, project management and consulting services. In an effort to reduce costs, improve quality and improve customer satisfaction, Nicole implemented best practices in processes, technology, measurements as well as continuous service improvement programs across her customer base, and exceeded service levels and obtained references on a consistent basis.   

Nicole has been teaching ITIL courses for several years including Overviews, Foundations, Practitioner and ITIL Service Manager with examinations through the EXIN, ISEB and LCS certification boards with very high satisfaction ratings and exam results. She now teaches Procept’s ITIL courses in our public program through our University partners.
 
Nicole holds the EXIN ITIL Manager’s (Master’s) Certificate in IT Service Management v2-3, a BA (English), and college certificates in Human Resources Management and Computer Studies. She is a member of the IT Service Management Forum (itSMF) Canada, HelpDesk Institute (HDI). She was a reviewer of the ITIL v3 Service Operation book and the ITSMF book Implementing Metrics for Service Management and was quoted in the PC World Canada article titled “Help for the helpdesk”.

Susan Connolly
e-mail: connolly@procept.com

Susan Connolly has been the Administration Officer at Procept Associates Ltd for 10 years.

After an 18 year background in manufacturing, she obtained a Certificate in Administration at the Academy for Learning in Toronto , just prior to joining us. She is the centre of knowledge about how we do business, handles accounts receivable and accounts payable, and is a active participant in our ISO 9001 registered process.

Celia Desmond
e-mail: info@procept.com

Celia Desmond provides training in management skills in business and engineering environments. She frequently presents courses in Project Management for corporations and universities. She worked with University of Toronto to create a new Masters of Engineering in Telecommunications, which started in September 1998.

Celia has applied her skills in process redesign, culture change and project management at Stentor Resource Centre Inc. She was instrumental in establishing the Stentor culture and processes, and in obtaining buy-in from the employees to adopt and grow the new organization. She developed and implemented processes for service/product development and for project governance within SRCI. As Director - Industry Liaison, a position she created, she was the external technical linkage to the Stentor owner companies, their customers, and the international technical community.

In various positions at Bell Canada, Celia provided strategic direction to the team of technical, marketing, and operations resources who planned the corporate direction, ran technology and service trials, standardized equipment, and issued guidelines for the member companies. In Celia's previous line positions, her group provided technical and project management support to large business clients.

Celia is IEEE Secretary. She is a Past-President of IEEE Canada (over 14,000 members), a Past-President of IEEE Communications Society (50,000 members), and past Vice-President Technical Activities for IEEE internationally. She organized a number of successful international conferences with up to 1000 attendees each. Celia has been awarded the Donald J. McLellan Award for meritorious service to IEEE, the Engineering Institute of Canada John B. Sterling Medal, and the IEEE Millennium award. In 1993, she was made a Senior Member of IEEE.

Celia holds a Masters in Electrical Engineering from Carleton University, a B.Sc. in Mathematics & Psychology from Queens University, and an Ontario Teaching Certificate. Celia has taught at Ryerson School of Business and University of Toronto.

Celia is designated as a Project Management Professional. She is a Senior Consultant with Procept Associates Ltd.

Darya Duma
e-mail: duma@procept.com

Darya Duma is a Vice-President with Procept. She has been designing and leading training courses in Project Management theory and application for 10 years. She creates Project Management training for delivery by herself and others, designs PM methodologies for clients, prepares templates for implementation of PM software, and facilitates the implementation of PM practices. Darya has designed courses for Bruce Power LP, Public Works and Government Services Canada, Ontario Power Generation, National Energy Board and University of Toronto. She is one of our Microsoft Project instructor/consultants. She is Program Director for our 10-day Mechanical Contracting Project Management course offered through University of Waterloo. She is also an instructor in our regularly scheduled courses at University of Toronto and other universities.

Darya was a practising Project Manager for over 10 years, first in “hard” projects managing industrial elevator installations with a mechanical contractor, and then in “soft” projects developing national and international standards with CSA International. A few of the projects that she has managed include providing elevators for Hibernia GBS, Sudbury Neutrino Observatory, Ontario Hydro, Alberta Power, and Vancouver Port. More recently, with the Canadian Standards Association, she managed the development of codes and standards for subsequent implementation in provincial regulations, as well as the development of ISO standards for the elevator industry. She has extensive international experience with clients in Europe, Asia, Africa and North America. Darya is a representative in PMI’s Registered Education Provider Advisory Group, and on the Canadian Advisory Council for the upcoming ISO PM  standard.

Darya holds a degree in Engineering Science from University of Western Ontario, as well as additional credentials in adult education design and facilitation. She is designated as a Professional Engineer, as a Project Management Professional, and as a PRINCE2 Practitioner.

Auxilia Goromonzi
e-mail: info@procept.com

Auxilia Goromonzi has over 12 years of experience within the automotive, manufacturing, retail, insurance, financial and consulting industries. She has assisted companies from the private, public and not-for-profit sectors in strategic planning, business process re-design, project management, business and systems requirements gathering, quality management, and enterprise planning, creation & development.

Organizations she has worked for in North America, Europe and Africa include the Centre for Scientific & Industrial Research (CSIR) in South Africa, BMW, Booz Allen & Hamilton Inc, SBR Global Inc, Sears Canada, Markel Insurance, and Perimeter Financial Corp.

Auxilia has exceptional problem solving and sound decision making capabilities. She is recognized by her associates for her ability to take a complex problem, break it into manageable components and facilitate multifunctional teams to develop and implement feasible solutions.

Auxilia holds a Ph. D. in industrial engineering and a Masters in Business Administration. She is certified as a Project Management Professional and is a member of the International Institute of Business Analysis. Auxilia acts as a senior Consultant and Researcher for Procept.

Alana Hughes
e-mail: hughes@procept.com

Alana Hughes is a Course Developer with Procept. Prior to joining us she attended the George Brown College School of Business. She is currently engaged in the creation and revision of our Business Analysis, Project Management, and ITIL courses. As well, she is our Security Officer and is an internal auditor in our ISO 9001 registered process

Jalal Jalalian
e-mail: info@procept.com

Jalal Jalalian is a visiting lecturer at the ecole de management in Grenoble, France, teaching project management to part-time and full-time MBA students.

He worked for 20 years within the IT and Telecom industries in Switzerland, with management assignments including software and system engineering in development, product management in marketing, program management in R&D, and strategy and marketing management in new product development.

Some of Jalal’s professional highlights include software system project management where he managed a team of 5 software engineers for 8 projects ranging in duration from 3 months to a year with Ascom Hasler for Swisscom (formerly Swiss Telecom PTT); managing a strategy and business planning project for a year, negotiation with Nortel (formerly Northern Telecom), with the aim of establishing a joint venture between Ascom and Nortel in Switzerland; managing an international team of 6 software engineers for 2 years with Ascom Hasler for Chinese Telecom PTT of Guandong and Beijing provinces; performing technology research project management at Swisscom by managing 2 major European projects, for 2 years, in collaboration with 6 other European Telecom firms, for the R&D division of Swisscom; and as Marketing and Business Development Director for RSO Data Ltd.

Jalal holds a bachelor degree in computer science with mathematics from University of London and a postgraduate certificate in International Management from London Business School. He has attended many seminars in Project Management, Product Management and Marketing in Europe. He also holds a European Excellence Assessors Diploma from European Foundation for Quality Management. Jalal is a Senior Associate within Procept Associates Ltd.

Wallace Lawson
e-mail: info@procept.com

Wallace Lawson has 20 years of project management, leadership, and consulting experience in a diverse set of industries including human resources, manufacturing, information technology, and construction.

He has a proven track record in leading portfolios of large-scale programs and projects within global matrix environments. His portfolios have included PMO methodology, process, and change deployments, business continuity and disaster recovery initiatives, core data center construction, facilitation of IT strategic planning and a wide variety of IT infrastructure and system changes. He sat on the national Project Management Steering Committee for Mercer Human Resources, facilitated their internal project management training, and coached staff in project management best practice.

His key strength is aligning portfolio results with corporate strategic planning, combining solid stakeholder and team relationship building with strong communication, collaborative planning, and balanced leadership, with an emphasis on team trust.

He is an excellent resource for strategic planning, aligning portfolios with corporate strategy, facilitating planning sessions, identifying, and managing risk and opportunities, managing complex, high risk change initiatives, and for sharing and coaching portfolio management knowledge and best practices.

Wallace holds an MBA from the Rotman School of Management, University of Toronto, an Advanced Certificate in Project Management from the University of Toronto, and a Project Management Professional with the Project Management Institute. He has been a registered mentor with the Southern Ontario Chapter of PMI, and is a member of the Microsoft Project Association. Wallace is Procept’s Senior Instructor for our Project Portfolio Management course.

Max Locke,
BSc, MA, MBA, PMP
e-mail: locke@procept.com

Max Locke, BSc, MA, MBA, PMP is a Vice-President with Procept. Max has 24 years of information systems experience in a variety of sectors including telecom, manufacturing, finance, transportation, and education. Max has more than a decade of experience in each of Project Management and Business Analysis. He holds a BSc, and MA, and MBA. Max is a member of the International Institute of Business Analysis (IIBA), and is certified as a Project Management Professional (PMP) with the Project Management Institute. Max is also ITIL certified in IT Service Management by the Examination Institute for Information Science (EXIN).

Max has experience as a project manager in a variety of high profile projects including some with international exposure and leading edge technology integration. He has also managed subprojects within multinational, multidisciplinary project teams. Projects have ranged from implementing new IT systems, through system upgrades and enhancement, to new product offerings to the business or consumer public.

Max has extensive experience in process methodology development and the creation and evaluation of requirements documentation and formal business cases. He has been the sole or lead Project Manager on a wide variety of projects ranging in budget from thousands of dollars into the millions and in duration from weeks to years. Max has led teams of internal resources and outside vendors spanning multiple organisations and sometimes multiple countries. Max’s specialties include procurement, vendor relations, contract negotiation, process improvement, and implementation of best practices frameworks.

Max has worked as a consultant for clients such as Dofasco, KPMG, and Nortel Networks and as an employee of leading corporations such as AT&T Canada and the Greater Toronto Airports Authority. Exposure to a wide range of corporate structures and business environments has brought experience that Max has been able to employ in new environments in the pursuit of a best practices approach to business analysis, project management, and IT service management.

Max was also an instructor for five years at Brooklyn College of the City University of New York before entering the private sector. Max’s re-entry to teaching with Procept has allowed him to pursue his passion for teaching while at the same time leveraging the benefits of his years of practical industry experience

Karen MacNeil
e-mail: info@procept.com

Karen MacNeil is a project management consultant and project manager with more than 20 years in project and line management.

She has several related consulting specialties:

• Designing and implementing project management offices including governance and portfolio planning, with attention paid to the resistance to change in an organization.
• “Professionalizing” project management in an organization by developing competency models for recruiting, selection, and development, and by developing career paths and training curricula.
• Applying business research methods to the assessment of programs to promote project manager capabilities within organizations to develop continuous methods for promoting and sustaining project manager capability growth
• Building and implementing a project management methodology
• Coaching and mentoring

She developed her skills at KPMG as Senior Manager - Project Services and Manager - Information Technology; at Fidelity Investments as Consultant – Project Management Office, and recently at a large Canadian financial institution as a Director, Business and Process Management and a Consultant, Project Management Centre of Excellence. Prior to those assignments, she had a business career in financial institutions.

With Procept and at the University of Toronto, Karen instructs in an Advanced Project Management course as part of the Masters of Engineering in Design and Manufacturing, instructs and facilitates about project management offices in the Advanced Certificate in PM, and in the Annual PM Alumni Conference.

Karen holds a degree in economics from Carleton University, a degree in classical studies from the University of Waterloo, and an MBA from Athabasca University specializing in project management. She also has a Masters Certificate in PM from York University, and the Advanced Certificate in PM from the University of Toronto, and she is designated by the Project Management Institute as a Project Management Professional. Karen is a Senior Consultant with Procept Associates Ltd.

Rohit Madan
e-mail: madan@procept.com

Rohit Madan joined the growing team of Procept Associates after his MBA from the University of New Brunswick. He also holds a Bachelors degree with distinction in Mechanical Engineering.

Rohit did his MBA work term at New Brunswick Power in Fredericton, doing process mapping, risk management and business case analysis. Prior to his MBA, Rohit interned with a manufacturing firm as a Quality Control Associate doing projects on process mapping, quality control & TPM, Statistical Process Control, and time & motion studies for re-engineering of processes.

He is responsible for the sales and marketing of training and consulting services for Procept’s Project Management, Business Analysis and IT Service Management.

Gillian McCleary
e-mail: info@procept.com

Gillian McCleary is an Associate with Procept Associates Ltd. She is also a full time IT consultant for KPMG, a professional services company that provides audit, advisory and tax services across Canada. Gillian has 14 years of business analysis experience.

As a consultant for KPMG, Gillian provides both business analysis and project management services on a wide variety of projects. These include an ERP financial system one-year implementation working with forty team members. She focused her efforts primarily on Project Costing and Engagement Reporting and had full responsibility for developing the conversion strategy and overseeing the actual conversion.

Gillian also has experience with the design of a contact and Relationship Management System, an-Learning VoIP distance learning system, and the conversion of all servers from Windows NT. She is currently developing a three-year strategy for the HR department which involves a process review of about fifty processes, an assessment of each process, and a review of the current technologies' integration. She has experience with many business improvement projects including the complete development of a work intake process and supporting database tool.

Gillian has completed numerous assessments to determine the feasibility of bringing in new systems and if feasible, she has gone on to create the proposal documentation and to facilitate vendor evaluation reviews. She also provides project recovery services to assist project managers and other business analysts when projects need assistance meeting their original objectives.

As a business analyst prior to joining KPMG, she obtained experience on the requirements development for a biometric smart card for social services recipients and completed requirements for a family court tracking system.

She currently mentors, coaches and guides all new business analysts at KPMG as well as providing input to numerous colleagues via a 360 degree feedback program. Gillian has chaired and facilitated many meetings, workshops and focus groups.

Gillian holds an honours Economics degree, she is designated as a Project Management Professional, and she is an active committee member in the International Institute of Business Analysis

David Penney
e-mail: penney@procept.com

David Penney is a Senior Consultant for Procept Associates Ltd based in Prince Edward Island. He has over 30 years of experience managing projects and operations in such companies as FCI Electronics (second largest manufacturer of electronics connectors in the world), where, as plant manager and project manager, he used CAD software to design the layout of a new 13,000 sq. ft. building, and supervised the move to the new building; Seaman's Beverages, (bottler of Pepsi Cola & Canada Dry in PEI) where, as plant manager and project manager, he managed a 14,000 sq ft multi-million dollar building expansion and production line upgrade and led the plant to several first-place quality awards; Pepsi Cola, Toronto, (largest Pepsi Cola Bottling and Canning Plant in Canada); Coca Cola, Roanoke, USA (second largest Coca-Cola bottling plant in North America) where he was Materials Manager supplying 17 satellite plants in 3 states; and at Coca Cola, Newfoundland, where he set-up and managed a plant for producing plastic bottles. While in the latter firm, he was also Credit Manager, Quality Manager, and Production Manager. He also has management experience in the wholesale and retail food industry.

He uses his superior software skills to instruct in Microsoft Project and in project management applications of Microsoft Office, and he instructs Managing Project Risk for university and corporate clients.

David holds a B.Sc. and an Engineering Diploma from Memorial University and is a graduate of the Canadian Armed Forces School of Military Engineering. His certifications include ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE), Certified Engineering Technologist (CET), Certified Plastics Technologist (CPlasT), and Power Engineer. He is certified to deliver Myers-Briggs facilitation. He is a Project Management Professional.

David is a member of the Project Management Institute, active in the new PEI potential chapter. He has been very active in his memberships: Association of Certified Engineering Technicians and Technologists, Canadian Manufacturers & Exporters, American Society for Quality, and Institute of Industrial Engineers.

Sola Oduko
e-mail: oduko@procept.com

Sola Oduko is a Vice-President and Director of African Operations with Procept. Sola (pronounced “Shola”) has 20 years experience in IT service management, business analysis, project management, strategy formulation and implementation, department management, risk analysis and management, business process redesign, business continuity and disaster recovery management, using various best practice frameworks, in several countries.

As Information Systems Manager with a subsidiary of Diageo UK, Sola managed a team of 25 people comprising four project managers and one IT operations manager, and he controlled a budget in excess of $4 million. He chaired and facilitated workshops, seminars and conferences; established project organizations and governance structures in all IT related projects and programs; assisted procurement and legal departments in the review, evaluation and negotiation of IT contracts.

He is responsible for the IT service management practices at Procept and at the Professional Development Centre of University of Toronto. He designs and instructs PM, and ITSM courses for delivery by himself and others, and he undertakes consulting assignments in maturity assessments and implementations.

Sola holds bachelor and master degrees in computer sciences, and a second master’s degree in business administration. He also holds the Information Technology Infrastructure Library Manager’s Certificate in IT Service Management. He is a member of various professional associations including: International Institute of Business Analysts (where he is a committee member), IT Service Management Forum, Canadian Information Processing Society, British Computer Society/Engineering Council, UK, and Project Management Institute. Sola is designated as a Project Management Professional, an Information Systems Professional, and a Chartered Engineer

Janice Petley
e-mail: petley@procept.com

Janice Petley has over 20 years of project management experience as an Executive Producer, Producer, and Production Manager. Her typical assignments are definitely project management, but are anything but “typical”.

Her event experience spans a wide range of projects: from classical theatre at the Stratford Festival and symphony concerts in the United States, to stadium and arena opera productions in cities such as Tokyo, Munich, and Brussels. Whether it was a large sporting event at the Rogers Centre or an opera with a cast of 1000 in a bull ring in Madrid, Janice has worked on high risk, innovative, challenging projects. As many of her events were broadcast live-to-air both nationally and internationally, she fully understands the necessity of flawless project execution. Time is both inflexible and unforgiving because the show must go on.

Janice’s ability to understand and appreciate both client and project requirements has enabled her to adapt to the needs of projects such as the SARS benefit concert in Toronto, World Youth Day (the Pope’s visit), managing site requirements while touring Europe with the Rolling Stones, and the Billy Graham Crusade at the Rogers Centre (SkyDome) in Toronto. By drawing upon this experience, Janice is able to provide scenarios in her training which are interesting and accessible to a wide variety of people and organizations.

Janice has created and organized events for many high profile corporate clients including CIBC, Chrysler Canada, Telus, and BMW. The not-for-profit client list includes the Muscular Dystrophy Association, Canada Games, and Special Olympics International.

She holds both a BA from University of Western Ontario, a BEd from Queen’s University, and has her Project Management Professional designation. She also has an MBA.

As a full time project management trainer, Janice provides in-house training and also teaches at several of our partner universities. She has presented public courses in all the Atlantic Provinces. Janice is the Director of Atlantic Canada for Procept Associates.

Keith Sarre
e-mail: info@procept.com

As a Senior Instructor in Business Analysis, Keith Sarre draws on over 25 years of private sector business experience in financial services, professional services, utilities and telecommunications. He has acquired a deep understanding of the business analyst role from several viewpoints, having successfully fulfilled both client-facing and internal software development assignments in finance, energy retailing, pension trust, human resources and IT. He has participated in projects of various size and complexity at many high profile organizations such as: Deloitte, Accenture, ScotiaTrust, TD Canada Trust, The Canadian Depository for Securities and Cogeco Cable.

In past years, Keith has worked in the trenches leading business analytical initiatives and more recently mentoring BAs in business analysis methodology. He is skilled in requirements engineering and business process modeling using structured analysis and Object-Oriented UML, and has led all systems development life cycle phases from discovery to user acceptance testing.

In recent years, Keith has demonstrated a keen interest in the advancement of the Business Analysis profession, as an early member of the International Institute of Business Analysis (IIBA™), a reviewer of the Business Analysis Body of Knowledge (BABOK™), as one of the 1st 100 practitioners globally to acquire the Certified Business Analysis Professional (CBAP™) designation, and by switching his career focus to sharing his wealth of practical experience in a more formal instructional role. Already Keith has earned a reputation as an exceptional instructor, being able to add meaning and colour to concepts being taught by injecting real life incidents he has encountered along the way.

Andie Shih
e-mail: info@procept.com

Andie Shih is a trainer and consultant in information technology service management, particularly in the Information Technology Infrastructure library framework. He holds both ITIL Service Manager/Master and ITIL Practitioner Certifications. He is also a Microsoft certified trainer in MOF (Microsoft Operation Framework). Andie is a registered Professional Engineer in Ontario, and is a Certified Industrial Manager.

With over 30 years of experience in both information technologies and telecommunication, Andie has extensive hands-on experience in all aspects of infrastructure architecture, infrastructure management and operations. He is not only a specialist in IT service management, IT infrastructure management, and disaster planning, but also a specialist in system integration, process engineering and automation. He and his team had won many North American Best Practices Awards in IT enterprise service management by implementing ITIL best practices for his company. He has also been the chief architect and developer in many ITIL program and workshops. His experience in ITIL training at all level of ITIL certification courses and leading the ITIL workshops are equally extensive.

Andie was a founding member and has been treasurer of itSMF Canada (Information Technology Service Management Forum) since inception. He was also a member of Project Management Institute until retirement from a career at a large utility company.

Michael Stefanovic
e-mail: stefanovic@procept.com

Michael Stefanovic has 23 years of hands on project management experience. He holds a degree in engineering and a Master of Business Administration. Further to his career as project manager, he has spent two years as a full time faculty member and five years as adult education instructor in project management, at Ryerson Polytechnic University. Currently, Michael conducts project management seminars through several Canadian and US universities, as well as for direct clients of Procept Associates Ltd in Canada and overseas.

Michael has managed a $68 million retrofit of the SunLife building in Montreal and a number of other real estate development projects. He has been Project Controls Manager with SNC on the $100 million Billiton tungsten ore refining plant and on the definition phase of a Liquefied Natural Gas peak shaving plant for Consumer Gas. He also performed various project management functions on a number of petrochemical, transportation, and pulp and paper projects in Canada. His overseas assignment was with Booz Allen & Hamilton as Senior Management Consultant.

As a Senior Consultant with Procept Associates, Michael continues to provide project management consulting services to clients in various industries, as well as to lead seminars in project management to diverse audiences, both in English and in French.

He has presented papers in project management at seminars and conferences. Michael is a Professional Engineer and has been designated a Project Management Professional by the Project Management Institute.

Anthony Tsoukanas
e-mail: tsoukanas@procept.com

Anthony Tsoukanas is a project management consultant, educator and facilitator. He has gained his expertise over many years as a project management practitioner. His broad work experience includes civil engineering, software development, aerospace, business systems, and human resource development; with organizations such as Bombardier, Nortel, Public Works and Government Services Canada, and Consulting and Audit Canada.

His roles have included planning and control manager, project manager, and senior consultant on projects up to $800 million (in current dollars). He was a pioneer in the application and evolution of PERT/CPM project management techniques. He has guest-lectured at professional conferences and at universities, and has received awards from the Project Management Institute and from the International Society for Performance Improvement.

As a consultant and facilitator, his clients have also included RCMP, Transport Canada, Revenue Canada, Department of National Defence, Jacques Whitford, Exchanger Industries (Calgary), Statscan, Fisheries and Oceans, Department of Foreign Affairs, and PWGSC.

Anthony has published internationally, and has developed education and training programs for senior public officials in project and resource management. He has also participated in the development of Algonquin College's Certificate Program in Project Management, where he also teaches in the evening division.

Anthony Tsoukanas holds Bachelor of Commerce and Master of Arts degrees from Concordia University, and a Graduate Diploma in Education from McGill University. He has also studied engineering and computer programming; and is a certified Project Management Professional. Anthony is a Senior Consultant with Procept Associates Ltd.

Vijay Verma
e-mailinfo@procept.com

Vijay Verma is an international speaker, trainer, consultant, and author on project management. He has authored a three volume series on the Human Aspects of Project Management published by the Project Management Institute: “Organising Projects for Success”, “Human Resource Skills for the Project Manager”, and “Managing the Project Team”. He was awarded the 1999 PMI David I. Cleland Project Management Literature award and the 1999 PMI Distinguished Contribution award.

Vijay has facilitated several workshops on project management in the U.S., Europe, Canada, South America, South Africa, and Asia, with participants from a wide variety of industries. He has presented many papers and seminars at various national and international conferences on human aspects of project management and managing cross cultural teams. Mr. Verma is a Project Management Professional (PMP®).

He has over 25 years of project management experience and is currently a group leader at a Canadian National Research laboratory where he provides project management services for projects varying in size, complexity and diversity. Mr. Verma is a registered professional engineer and holds a Masters degree in Electrical Engineering and an MBA.

We are pleased to offer Vijay Verma’s People Management courses. For course descriptions click here

Ted Young
e-mail: info@procept.com

Ted Young has an extensive background in formal project and contract management in engineering / construction. Along with extensive experience implementing a range of project and contract sizes, he has expertise in the design and implementation of occupational health and safety and quality assurance programs. He has developed these programs at nuclear facilities where quality and safety concerns are foremost.

After receiving his engineering degree, Ted began his career with Ontario Hydro as a field engineer at Bruce Nuclear Development. He progressed through 5 positions at the site taking on responsibilities for a greater number of work units, on projects such as reactor face maintenance platform, radioactive waste storage, several environmental and restoration projects, and the renovation of the decommissioned Douglas Point Generating Station. He also developed new business, including the selling of waste handling technology to the Ukraine, and initiating a number of projects for clients such as steam supply for commercial use, and spent fuel storage for Atomic Energy of Canada Limited. By 1995, Ted was also taking on varied internal projects such as developing a successful quality assurance program for a new design group.

In 1998, Ted transferred to Darlington Nuclear Station as a project manager for several new building and upgrade projects. There, he developed a comprehensive contract management program, and instituted formal project management. The contract management program included a new manual, safety trending, and training. The new project management protocols incorporated such best practices as problem definition, option selection, estimating, project charters, risk analysis, project execution planning, monthly reporting and team mentoring.

Ted is a Senior Consultant with Procept, consulting in project initiation and planning, contract award and administration, project turnarounds, and risk mitigation, in the management of capital projects. He is also an instructor for Procept in those areas.

Ted is a Professional Engineer and a Project Management Professional, and is a member of the National Contract Management Association