Procept Nigeria / Consultant Profiles - Gboyega Aboderin

Gboyega Aboderin
e-mail: info@procept.com

Gboyega Aboderin is an Associate of Procept Associates Professional Services Limited. Gboyega has 14 years experience in Information technology with specific expertise from the year 2000 in IT Service Management; IT Project Management; Business Analysis; BMC Remedy Service Management tool implementation; IT Consultancy; IT performance assessment and implementation, risk analysis and management, business process redesign utilising various best practice frameworks.

Gboyega is BMC Remedy Service Management tool Consultant. His achievements in BMC Remedy Service Management tool include the: establishment of Four Service Desk Functions, and the design and implementation of Incident and Problem Management Processes; the design and implementation of Service Level Management process, and the process maturity audit of company’s Service Level Management Process deliverables leading to the implementation of BMC Remedy Service Level Management software. Gboyega was also instrumental in the design, improvement and implementation of Change Management Processes using BMC Remedy Service Management tool. These significantly improved the productivity of the IT staff and fostered better relationship with their internal and external customers.

Gboyega teaches IT service management courses based on the ITIL framework, and project management courses based on PRINCE2, with excellent feedback from hundreds of course participants.

Gboyega holds a bachelor’s degree as well as ISEB ITIL Manager’s Certificate in IT Service Management. He is also a certified PRINCE2 (Project Management) Practitioner. He is a member of the IT Service Management Forum (itSMF).