Procept Nigeria Consulting / IT Service Management Consulting Offerings

IT Service Management (ITSM) is a discipline for managing information technology (IT) systems in terms of the customer's perspective of IT's contribution to the business. In the simplest terms, ITSM is the management of IT services to meet customer requirements. The three major objectives for ITSM are:

• Integrating IT services with the current and future needs of the business and its customers
• Improving the quality of the IT services delivered
• Reducing the long-term cost of service provision

ITIL® (Information Technology Infrastructure Library) has now become the international standard framework in IT Service Management. Developed by the British government in the 1980’s, ITIL® is a framework of best practices intended to facilitate the delivery and management of high quality IT services. ITIL® outlines an extensive set of people, process, partner and technology best practices intended to support businesses in achieving both quality and value in IT organizations. As one of the most heavily adopted and non-proprietary best practices guidelines for IT in the world, ITIL® is the catalyst that enables IT to align itself with, and not get in the way of, overall business strategy. Organizations that implement ITIL® framework experience business benefits like improved customer satisfaction, motivated staff and increased productivity, consistently and safely implement changes, reduction in the amount of time spent “firefighting”, reduction in repetitive problems, more business focused metrics, and an information technology infrastructure designed to meet the strategic needs of the business.

Procept is a niche strategic consulting firm helping organizations develop and implement a 360 strategic plan encompassing initial ITIL® assessment, process design, implementation and continual improvement. Our service offerings include:

• Justifying ITIL® to business executives
• ITIL® process maturity assessments
• Design of ITIL® processes
• Auditing and improving existing ITIL® processes
• Project Support for ITIL® implementation
• Project lead for an ITIL® implementation project
• Expedite ITIL® maturity through training and coaching
• Phased migration from ITIL® V2 to ITIL® V3
• Business and IT Service Continuity Management
• Application of formal Business Analysis to process and tool design

Our boutique approach helps us to providing industry experts and work more closely with the client.
Please refer to our S3 CS Consulting Model for our approach towards various consulting projects.
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