Courses / IT Service Management

Procept Associates offer nine IT Service Management courses, enabling participants to enhance the quality of their information technology support, delivery, and management services.

Each course can be taken individually or as part of a program towards certification. Instructional time per course ranges from 1 to 11 days. Click here for our ITIL Frequently Asked Questions.

Accreditation

Information Technology Infrastructure Library (ITIL) certification for Fundamental, Practitioner, and Managers/Masters levels are awarded through the ITIL Certification Board, comprising multiple examination institutes worldwide. ITIL has been recognized as providing the framework of best practices for the information technology industry, which Procept adheres to in our IT Service Management courses.

Our Courses

Select a course name to open its description, content, and duration details:

Fundamental

• Business Continuity Management
• IT Service Management Foundation
• IT Service Management Foundation
  (Computer-based training)
• ITIL for IT Management

Professional

• ITIL Practitioner: Problem Management
• ITIL Practitioner: Release and Control
• ITIL Practitioner: Service Desk and Incident Management
• ITIL Practitioner: Service Level Management

Advanced

• ITIL Manager: Mastering IT Service Management
• Justifying ITIL to Business and IT Management

ITIL V3

• ITIL V3 Foundation Bridge
• ITIL V3 Service Manager Bridge
• ITSM Foundation V3