The Information Technology Infrastructure Library (ITIL) has become the de-facto best practice standard for the provision of high quality IT services worldwide. It provides guidance to customers of Information Technology services on what they should demand, and for IT organizations the various publications identify what should be provided and how to maximize efficiency and effectiveness.
The Office of the Government Commerce commissioned a program to review the best practice framework in 2005. The result was the launch of five core books in May 2007, referred to as ITIL V3, for the practice of Service Management in Information Technology.
The 3-day ITIL V3 Transition Course is an independent certification and also prepares the candidate for the Managing Across the Lifecycle and ITIL Expert certifications. This course covers Transition processes, common activities, technology, organization, and implementation issues.
You will gain detailed knowledge of the contents of the ITIL V3 Service Transition publication. The lectures and exercises in this class will provide you with both the information that you need and practice in applying the important Service Transition principles. During this course we will explore the details of managing transition in an Information Technology organization. We'll cover Best Practice methodologies aimed at ensuring your understanding all of the principles, processes, and activities necessary to ensure smooth entry of new or changed products into production.
The partner Capability course, Release, Control and Validation, provides more detailed information on the design of Service Transition activities to ensure that they support the overall Service Lifecycle.
LEARNING OBJECTIVES
Participants will gain practical skills in the following areas:
- Service Transition Principles
- Service Transition Processes and activities
- Service Transition organization and roles
- Technology for Service Transition
- Implementing Service Transition
- Understanding and analyzing Challenges, Critical Success Factors and Risks
WHO SHOULD ATTEND
The ITIL V3 Service Operation course is appropriate for individuals who:
- Require a detailed understanding of Service Transition principles, Processes, and activities.
- Are working in, or about to enter, an IT Service Transition environment.
- Require a detailed understanding of ITIL Service Transition.
- Are seeking an ITIL Expert certification in order to gain the benefits of ITIL principles throughout their organization.
- Are seeking an ITIL Advanced Level certification.
PREREQUISITE
This qualification is only available to candidates who hold the V3 Foundation or Foundation Bridge Certificate in IT Service Management.
EXAMINATION
At the end of the course, participants’ will write the ITIL V3 Service Operation examination and delegates are required to score 70% to be awarded ITIL V3 Service Operation Certificate.
MATERIALS
You will receive a course binder containing copies of presentation slides, case studies, exercises, suggested solutions and practice exams.
The Lifecycle Phase: Service Transition
- Key Principles in Service Transition
- Communications
- Technology
- Organization and Managing Organizational Change
- Implementation
- Service Asset and Configuration Management
- Change Management
- Release & Deployment Management
- Knowledge Management
- Service Validation & Testing
- Evaluation
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“ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries”. "The Swirl logo™ is a Trade Mark of the Office of Government Commerce".
NIGERIA
August 24-26, 2011
N210,000
(discounts available for 2+ participants)
NIGERIA
December 5-7, 2011
N210,000
(discounts available for 2+ participants)
BRING THIS COURSE IN-HOUSE
Call us at 416-693-5559 or 1-800-261-6861 (Canada & USA) or send us an email at info@procept.com
