Consulting / IT Service Management Consulting Offerings

Justifying ITIL® to Business Executives

Information Technology has become a critical factor for corporate success, not only for e-business and e-commerce companies, but for private and public enterprises of all sectors. The often heavy investments needed for installing, operating and managing the IT infrastructure have become a serious issue, since IT service providers are facing tight constraints regarding human resources and budgets.

The challenges facing the timely provision of high quality IT services required to underpin the company’s business objectives can be overcome through the implementation of de-facto best practice for managing IT services as embodied in the Information Technology Infrastructure Library (ITIL®). ITIL® also provides support for Bill 198 and Sarbanes-Oxley requirements. This very popular 4-day consulting assignment adopts a two-prong approach. First we will undertake a high level audit of the IT Function, with a view of identifying current inefficiencies in operations and the impact of these inefficiencies on the company’s business objectives. We will then incorporate the outcome of the audit into a customized service management workshop to both business and IT management.

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