INFORMATION SYSTEMS ASSESSMENT
Faculty of Law, University of Toronto
Faculty of Dentistry, University of Toronto
Hart House, University of Toronto
Procept was hired by the Faculty of Law, University of Toronto to undertake a general needs assessment regarding IT technical support for the Faculty (including students, staff and faculty, as well as visitors). As part of this mandate, the Faculty wanted recommendations on its technical support requirements:
Faculty of Law, University of Toronto
Faculty of Dentistry, University of Toronto
Hart House, University of Toronto
Procept was hired by the Faculty of Law, University of Toronto to undertake a general needs assessment regarding IT technical support for the Faculty (including students, staff and faculty, as well as visitors). As part of this mandate, the Faculty wanted recommendations on its technical support requirements:
- Timely and cost-effective methods to improve e-mail and remote access at the Faculty
- The appropriate number and organization of Information & Communications Technology (ICT) staff at the Faculty
- The extent to which ICT support functions should be performed within the Faculty of Law versus the University or independent contractors
The major deliverables for this assessment were:
- Recommendation Report
- Present effectiveness of the ICT services
- Specific recommendations for timely and cost effective methods to improve e-mail and remote access
- Extent to which ICT services should be in-house or outsourced
- ICT organizational structure including roles and responsibilities.
- High Level Implementation plan
Our approach for the project was:
- Created a Project Plan and a Baseline Schedule for the complete project.
- Reviewed the Faculty’s operations and role in the University’s overall strategy. In addition, understanding Faculty’s present IT strategy, IT organization and management, short and long term goals, and its organizational structure.
- Measured the effectiveness of the current IT services with the needs of the Faculty and identified gaps
- Determined the requirements for migration of the current messaging system to MS Exchange Server
- Designed the ICT organization structure based on the identified gaps and requirements
- Following from above we created a new organizational structure
- Created a final recommendation report and high level implementation plan
After the successful completion of this assessment, Procept was hired to conduct similar assessments for the Faculty of Dentistry and for Hart House.
