Elizabeth Barclay is a Senior Consultant with Procept Associates Ltd, a firm providing Project Management, Business Analysis and Information Technology (IT) Service Management consulting and training services.
Elizabeth joined Procept following 15 years of operational IT experience and has spent over 10 years providing consulting and training in IT Service Management. She provided network, workstation, and server deployment, support and operations before moving her focus to service management.
As a consultant in IT Service Management, using ITIL® and other best practice frameworks, she has provided a full range of service improvement consulting. This has included authoring business cases to ensure improvement activities are cost justified; executing process assessment, development, improvement and implementation projects; and integrating of processes and tools, including BMC Remedy, to provide governance to live IT operations. During many of her engagements Elizabeth filled the project manager role, including reporting to senior and executive management.
Elizabeth has worked in Canada, the US and abroad with electricity and gas distribution utilities; federal, provincial and regional governments; and in various private sector organizations. She has had extensive experience with group facilitation and delivering professional education.
Elizabeth’s intermediate certifications include: Service Offerings and Agreements; Operational Support and Analysis; Service Operation, Continual Service Improvement; and most recently Release, Control, Validate. She holds an ITIL Expert certification and an Information Systems Examination Board (ISEB) Business Continuity Management certificate.
She is a member of the Canadian branch of the IT Service Management Forum and is the President of the South Western Ontario (Waterloo) branch of the IT Service Management Forum (itSMF) which supports and shares practical information on the IT Infrastructure Library (ITIL®).
Keith Farndale - President
Project Risk Management Business Analysis Training Project Scheduling Requirements Gathering IT Project Management
ITIL Training Business Continuity Management Project Management Methodology Construction Project Management