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October 2008

UPCOMING ITIL® PRESENTATION

On Monday, October 20th, between 5:30 and 7:30pm in downtown Toronto, Elizabeth Barclay will be giving a presentation on ITIL® V3 Lifecycle: Service Design.

In this presentation, Elizabeth will briefly cover the ITIL V3 Lifecycle and then focus on the Service Design Phase. There are seven processes in this phase: Service Catalog and Service Level Management, and Availability, Capacity, Continuity, and Security Management.

For each process Elizabeth will discuss the objectives, benefits, and at a high level, the activities undertaken. Finally, she will look at the inputs to Service Design and the outputs that can be expected from this phase. For more information or to register, click here.

August 2008

Project Business Connection 2008
Toronto, ON, Canada, August 27, 2008
University of Toronto, St. George Campus (downtown Toronto)

The first annual Project Business Connection conference, an informative day for Project Management and Business Analysis professionals in the engineering, information technology, business and government sectors.

Featuring
Keynote Presentation by Paul Huschilt, Workplace Wellness Expert
Parallel Sessions of PM and BA Topics and Sectors
Case Studies in the PM and BA Disciplines
Hands-on Team-building Activities
Industry Exhibitions
Pre and Post Event Workshops
Opportunity for PMs to Earn PDUs
Networking Opportunities

For more information or to register: www.pbc2008.ca

March 2008

Procept Associates is pleased to be the exclusive Education Sponsor for the 2008 itSMF National Conference in Vancouver.

The theme for the conference is Continual Service Improvement – not as a one time effort or project but as an integral part of the day-to-day ethos of a business-oriented and customer-centric service organization.

CSI: Vancouver will bring together delegates, speakers, and exhibitors with presentations and workshops full of innovative ideas and strategies along with real life examples that illustrate best practices to Plan, Do, Check and Act throughout the entire Service Management lifecycle. The emphasis will be on practical or effective approaches that help you and your organization continually improve service quality.

Don’t forget to register for up to 25% discounts on our post conference training programs being offered exclusively to the conference delegates. Register today as seats are limited.

• ITIL V3 FOUNDATION BRIDGE, May 7, 2008
• ITIL V3 SERVICE MANAGER BRIDGE, May 7 – 10, 2008
• ITIL SERVICE MANAGEMENT FOUNDATION V3, May 8 – 10, 2008

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